White River Area Agency on Aging Coronavirus Policy Changes and Information

WRAAA Coronavirus Policy Changes and Information The White River Area Agency on Aging has been closely following the rapidly-changing news and information Surrounding the Coronavirus (COVID-19). This situation is one that is very important to us, as our client base is one of the most at-risk when it comes to this growing pandemic. In response, we have updated a few of our policies to help better ensure the health and safety of our clients and staff. In-Home Care
We are still providing care to our clients across all counties. We are being ever vigilant in our screening process, following the Centers for Medicare & Medicaid Services (CMS) suggested screening protocols for all employees before they come to work, as well as on all clients to keep our staff safe. We will continue to provide care to our clients as long as safely possible.

Other Services
WRAAA will not be transporting clients from their homes for the time being. However, we will continue to help seniors with errands, including picking up groceries, supplies, and medications.

Offices Closures
All of our offices are closed to visitors. Our staff is on hand and can be reached with any questions, concerns or needs by phone at 1-800-382-3205. You can also find The phone numbers for each county’s office on our website at http://bit.ly/WRAAALocations.

Senior Centers
All Senior Centers in our region are closed beginning March 17th, 2020 through the rest of the month. All large group events sponsored by the senior centers have been either postponed or cancelled during this time. All Home-Delivered Meals clients will continue to receive their meals; 5 frozen meals delivered once a week through the end of April. Drive-by pick-up meals are also available to congregate meal clients while centers are closed. Limited local shopping trips continue to be offered. Welfare checks will be done weekly for all program participants. If you have any questions, please contact Machelle Mitchell by phone at 1-870-612-3013
or email, machelle.mitchell@wraaa.com.

Seniors in Need
WRAAA is developing a network of volunteers and businesses to serve the hundreds of homebound seniors and the disabled in White County during the coming months, with WRAAA serving as the contact point. Those seniors and disabled in need of supplies can call 501-268-0529 with their needs. We will then call the businesses providing food, water, and supplies and arrange for them to be donated — or purchased if the individual has the means — and then work with volunteers to and arrange for pick-up and delivery preferably on the doorstep of the home being delivered too. If you are a business/organization that is willing to donate supplies/volunteers please call 501-268-0529. For those homebound seniors and disabled in need outside of White County, we still want to do everything we can to help keep you stocked up through this time. Please give our main office a call at 1-800-382-3205.